What is the cancellation policy for my stay?
Note: If you need to cancel because of the COVID-19 pandemic, please read this article about your options.
You can find cancellation details for listings at the top of their listing page, and during the booking process before you pay.
IN THIS ARTICLE
- After you book
- How policies are set
- Cancellations due to emergencies or issues with a listing
- Refunds on fees
After you book
After you book, your policy and cancellation options can always be found in your Trips:
1. Go to Trips and find the trip you might cancel 2. Click or tap Show trip details 3. Scroll down to find your Cancellation policy
If you want to know your exact refund at this moment in time, start canceling your reservation and we’ll show you a detailed breakdown.
How policies are set
Hosts set the cancellation policy for stays of less than 28 days. The long-term cancellation policy applies to all stays of 28 days or more. Some hosts also offer a choice between a non-refundable or refundable rate for their place.
Cancellations due to emergencies or issues with a listing
If you need to cancel because of an emergency, and your reason is covered by our Extenuating Circumstances Policy, you might be able to apply for a full extenuating circumstances refund.
If the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description, we’ll issue a refund or help you find a new place to stay.
If a host can’t or won’t fix an issue, you should contact us within 24 hours of finding the issue. In qualifying cases, we’ll cancel the reservation and issue a refund.
How do I cancel a reservation request?
As long as your PendingReview
When am I charged for a reservation?
Once the host accepts your request, or if you book…
What happens if my reservation request is declined or expires?
If your reservation request is declined by the host or expires…